Canada
Question and Answer (Q & A)
What is Sitter4help?
It is a website that assists in making contact between Parents who are looking for jobseekers and jobseekers who want to offer their services in regular child care (nannies), occasional child care (babysitters), pet sitting, senior care and tutors.
What type of services does Sitter4help offer?
Sitter4help is not a staffing agency and does not employ any jobseekers. Candidates found on the site offer their services directly to parents. jobseekers on Sitter4help can provide one or more of the following services: Child care, pet sitting, help for seniors or tutoring.
Does Sitter4help select sitters?
No, any sitter wishing to offer their services can register on the site. However, every registered profile is manually read and approved by a Mom from our all Mom editorial team for the quality of the service offered. Each sitter's profile contains personal information, qualifications, experiences, references, an indication if the sitter holds a criminal record check. It is for families to make their selection based on the profile and other tools available. We recommend following our Selection Process.
How can you assure me that my private information is secure?
It is a policy of Sitter4help not to disclose any of your information to its members and does not share your personal information with any third party. Please consult our Confidentiality Policy page for more information.
What are the fees to join the Sitter4help?
If you are a PARENT, our subscriptions are:
monthly 19,99 CAN$ / month
quarterly 39,99 CAN$ / quarter
annual 69,99 CAN$ / year
The service is free for jobseekers who offer child care, pet sitting, senior care or tutoring services.
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How much a subscription to Sitter4help costs?
It's FREE for all sitters (nannies, babysitters, senior caregivers, pet sitters, tutors) to register and create their detailed profile.
How do I know how many jobs are available in my area?
You can search by postal code from your account at Sitter4help to find out how many posts are displayed in your area. You can also register to receive alerts when a job is posted in your area.
How can I begin to find jobs after registering?
It's easy - do a postal code search in the Job Search tab in your profile and see the jobs posted in your area
How do I indicate my interest for a position?
Apply directly to the job posting on the Sitter4help site. Your message will be sent to the PARENT who posted the job and you will be contacted directly by them if you are selected.
What should I include in my profile?
To maximize our parents interests in your profile we recommend to include as much information as possible and write it in a professional manner. You must include your personal details, relevant work experience, your qualifications, special skills (e.g.: First aid, swimming instructor, etc), your interests, types of services you want to offer, your availability and desired salary. It is also recommended to include references and an indication if you possess a criminal background check.
What is a criminal background check?
It is a procedure that validates the identity of a person and verifies if that person has no non-pardoned criminal record. Sitter4help encourages all sitters to have a criminal background record check at hand to ensure peace of mind of hiring families and subsequently greater chances to get a job. You can purchase a criminal record check on Sitter4help pages with BackCheck, Canada’s largest online background checking company.
Is it possible to acquire a criminal background check on myself?
Sitter4help parents significantly prefer hiring sitters with background checks. The more recent a background check is, the more chances you have to land a job. You can purchase a background check at any time directly on Sitter4help. The check is processed by BackCheck, Canada’s largest background checking company. Check results are available within 24 hours following your identity validation.
How do I temporarily deactivate or cancel my profile on Sitter4help?
Go to your account and click on My Profile and then on Disable my profile.
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PARENT INFORMATION
How do I know how many sitters are available in my area?
There are two ways to find out how many sitters offer their services in your area: You can search by postal code either from Sitter4help Home Page or by going into your Sitter4help account, clicking on My candidates and then on Search for candidates (available only to registered members).
Are there additional costs added to my subscription PARENT?
No, once you are registered on Sitter4help, all services offered on the site (child care, pet sitting, senior care and tutoring) are included in the price of your subscription.
How can I pay for my subscription?
You can either pay by credit card on the Sitter4help site, through your PayPal account. Processing your payment on our site is extremely secure as we follow the highest level of encyption protocol established by the Payment Card Industry Security Standard (we are Level 1 PCI SSC compliant). PayPal is an online payment system used extensively worldwide.
Why posting a job offer is the best way to find a babysitter?
Once your job offer is displayed, sitters looking for a position in your area will be notified by email about the role. They will be able to apply to it directly and you will be automoatically notified about an application. This way you only will receive responses of interested sitters quickly.
What should I include in the description of my sitter?
Information that can help potential sitters to identify and understand the needs of your sitter. Examples are: number of children and their age, type of activities your children enjoy the most, number of pets etc.
Can I buy a check of criminal background check for a sitter of my choice?
Buying a criminal record check for a sitter you want to hire, gives a sure peace of mind. You can purchase a criminal record check on any of Sitter4help’s sitters, if an expressed consent was given by the candidate at registration time. If this option is available, a buy button will appear on the sitter’s profile. Since a criminal background check results are private, these will be available only if the sitter authorises you to view it.
INFORMATION ON THE USE OF THE SITE
How do I change the information on my account?
Simply click on Edit My Profile in your Sitter4help account.
How do I change my username and password?
You cannot change your username once registered, but you can change your password by clicking the Change password in your Sitter4help account.
How do I leave recommendations for sitters or families?
You can do so by completing the section My Rating on the profile of the sitter or PARENT concerned.
What do I write in the recommendations?
What you liked or not about the service you received from a sitter or a PARENT for whom you worked. This information will be used for other sitters who offer their services to that PARENT or other families who would use the services of that sitter.
Can I refer friends on Sitter4help?
With pleasure, simply click on Refer a friend and complete the required information on this page. A message will be sent to your friend to invite him/her to come to Sitter4help.
Can I block members to prevent them from contacting me?
Yes, it is possible by clicking on the option My candidate and then blocked if you are a PARENT or on My families and then blocked if you offer your services. You can unblock these members at any time.
BACKGROUND CHECK INFROMATION
Can a background check be purchased on Sitter4help?
Yes, it is possible to purchase a background check directly on Sitter4help pages. We have an association with BackCheck, Canada’s largest background checking company. Every sitter can purchase a check on self, as every Sitter4help PARENT can purchase a check on a chosen sitter.
What are the costs of a BackCheck background check?
The price is $49.99 for a criminal record check with BackCheck. Check results are available within 24 hours following sitter’s identity validation.
Where does your information come from?
BackCheck searches information provided by numerous police departments across Canada and obtains Name-based Criminal Record Verifications from the Canadian Police Information Centre (CPIC), the only national source of criminal records in Canada.
What it will include?
BackCheck conducts criminal record checks based on the Name and Date of Birth given by the applicant (you). These searches may include an indication of the existence of the following types of information:
- Records of criminal convictions, as the record exists on the date of search
- Convictions where a pardon has not been granted
- Absolute and conditional discharges where not prohibited by legislation
- Judicial orders (i.e. Probation orders and prohibition orders under the Criminal Code of Canada)
- Any disclosure of criminal history made by the applicant
What it will not include?
BackCheck criminal record search does not include vulnerable sector search that identifies pardoned convictions of sexual nature for individuals 25 years of age and more. To conduct searches of this nature, please visit your local police service.
Who will see it?
Once a background check is completed, a message “Background check available” will appear on a sitter’s profile. We take your privacy very seriously and take careful measures to ensure that all of information is protected. The check result will not be visible to anyone unless sitter’s permission is granted.
Does the Criminal Record Check expire?
Criminal record checks are valid as of the date they were conducted. Results are stamped with the date of completion rather than an expiration date. It is up to the sitter or the hiring PARENT to determine their own thresholds for how long a check will be considered "valid". If a hiring PARENT determines that it is too long since the completion of the check a PARENT can purchase a check renewal on Sitter4help. We recommend having background checks of no longer than 6 months.
LIENS
Jeune Chambre de Commerce Camerounaise du Canada
www.jcccam.org
Ministère de la Famille et des Aînés (MFA)
www.mfa.gouv.qc.ca
